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Links The internet and a simple Google search can be very powerful tools for learning! Here are some other sites that we have found in our continuing search for knowledge. We hope you will find these useful in your pursuit of a better QMS. All that we ask in return is that if you discover information that you feel would benefit others, then please send us a copy/link, so that we can continually update these links for everyone. New items are highlighted. Recommended Products NEW! - Inspection Easy Software http://www.inspectioneasy.com/ - A very
effective paperless inspection system that I would recommend to anyone who has
to inspect product to prints. General Quality Related information ISO Home Page ISO 9001 Guidance Documents and more... http://www.bsi.org.uk/iso-tc176-sc2 - A library of guidance documents on The Process Approach to Management, QMS Documentation, control of Outsourced Processes, etc. Please visit the "ISO 9001 Auditing Practices Group" link for some great guidance documents / training material for auditors. The Elsmar Cove - http://elsmar.com This is a great web site for quality professionals with a very large number of discussion forums that are well hosted by quality pros. If you have a question or some free time to explore your profession this is a must visit web site. NEW! - Eyesore 9000 - http://www.oxebridge.com/Eyesore9000.pdf
- This parody of ISO 9001 is not only hilarious but also accurately
identifies many of the flaws with the consultants and auditors who have
butchered the implementation of ISO 9001 in so many organizations. I
still believe that there is nothing wrong with the ISO 9001 Standard but
there are many things wrong with the way it has been interpreted by
overzealous amateurs over the years. - added Quality Quest - http://mikemick.com
Mike has some great insights and articles on the value of ISO 9001, Six Sigma
and Lean Manufacturing as well as the problems that we are now encountering
with non-value added Quality Management Systems. If you have some free
time to explore your profession this is a must visit web site. - added MS Access template for issue tracking - http://office.microsoft.com/en-us/templates/ Most organizations provide Microsoft Office to their employees. How effectively do we really use this powerful set of tools? Here is a link to a free database template for tracking problems which might come in handy for your corrective action system. Dr. Edward Deming's Management Principles - Anyone who would like to know more about the quality profession should start with some information from the father of modern quality. Deming's 14 Points for Management The ASQ Home Page www.asq.org - The American Society for Quality The ANAB Home Page http://www.anab.org/ - Formerly the RAB, the
ANSI-ASQ National Accreditation Board is the The RABQSA Home Page http://www.rabqsa.com/- Formerly the RAB,
this body now handles management system auditor certifications in the Automotive Industry Information AIAG Home Page http://www.aiag.org/ - The Automotive Industry Action
Group which primarily functions as the To order a great FMEA instruction manual / workbook go to www.aiag.org and look under "products/training" then "quality" then "core tools" then "FMEA-3". If you are not experienced in the automotive industry and are serious about expanding your knowledge as a Quality Professional and benchmarking best practices then you should also consider ordering the manuals for some of the other automotive industry core tools. Measurement System Analysis (MSA), Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), and SPC. IAOB / IATF Home Page http://www.iaob.org/ - The International Automotive Oversight Bureau which primarily functions as the International auto industry's communication vehicle to suppliers. Where to find links to many TS 16949 Customer Specific Requirements (CSRs). Layered Process Audits NEW - http://www.layeredprocessaudits.com/- A great resource to help better understand LPAs and some great software tools for managing them. NEW - http://www.lpaadmin.com/ - A great resource to help better understand LPAs and some great software tools for managing them. Lean Manufacturing information The Lean Enterprise Institute http://www.lean.org/- This is considered the premier site for lean manufacturing by many. Casey Bralla's web site http://www.bralla.com/ - Casey was kind enough to create a web site with lots of great information and links on Lean Manufacturing. Best of all, he's not trying to sell you anything! Disciplined Problem Solving information ISixSigma Problem Solving Library http://www.isixsigma.com/tt/ - A library of problem solving / QMS tools and templates. ISixSigma SIPOC Templates http://www.isixsigma.com/library/content/c010429d.asp Some guidance and templates for using the SIPOC methodology for defining QMS processes. ISixSigma Cause and Effect / Fishbone / Ishikawa Diagram Templates http://www.isixsigma.com/library/content/t000827.asp Some guidance and templates for using this problem solving tool. John Grout's Mistake Proofing Center http://www.mistakeproofing.com - A great site to learn about problem solving and mistake proofing concepts. Theory of Constraints http://en.wikipedia.org/wiki/Theory_of_constraints - A nice description of these concepts with some great links to more relevant information. Online Survey Tools Zoomerang www.zoomerang.com- A well run and easy to use site for creating, administering, and analyzing any type of survey Survey Monkey www.surveymonkey.com - Another site for online surveys... Training and HR related information Any company that is using ISO 9001:2000 as a model for their QMS should be considering how to better leverage their human resources and training systems as part of the ongoing continual improvement of the QMS. HR personnel play a significant role in the compliance and effectiveness of their QMS. These are some tools to add to your toolbox... Measuring Intellectual Capital http://www.intellectualcapital.nl/ http://www.skyrme.com/insights/24kmeas.htm Training Effectiveness NEW - http://coe.sdsu.edu/eet/ - The Encyclopedia of Educational Technology. Lots of great stuff here! http://www.cdc.gov/niosh/99-142.html#effect - a EH&S based interpretation of the factors that make training effective. http://www.humanlinks.com/orgsn/training_effectiveness.htm - a questionnaire to assess the training systems of your company. This is really worth checking out. http://www.cuttsgroup.com/articles/training-effectiveness.htm - more on the topic Best Practices www3.best-in-class.com - A wealth of benchmarking reports on many key business processes. Not free but there seems to be some good stuff here. Training Effectiveness Survey - a simple tool to obtain employee feedback on training effectiveness is available on this web site under Free Stuff! Laboratory QMS information NCSL Home Page http://www.ncsli.org/index.cfm- Need some guidance on how to establish proper QMS controls in your internal Calibration or Testing Lab? The NCSL Recommended Practices are recognized standards for good laboratory practices necessary to comply TS 16949 and ISO 17025 requirements. A2LA Home Page http://www.a2la.org/ - More information on lab quality management systems and accreditation to ISO 17025. ISO in Sales and Marketing Iso 9001:2000, clause 7.2.3 states, "The organization shall determine and implement effective arrangements for communicating with customers in relation to a) product information, b) enquiries, contracts or order handling, including amendments, and c) customer feedback, including customer complaints."
Think about how you would demonstrate / provide evidence of the effectiveness of your customer oriented processes / processes that involve customer communication? Is there possibly any data that could be collected, analyzed and measured that could objectively show the performance of these processes and be further used to improve these processes? Read on... Get Human.com ISO 9001, clause 7.2.3 requires that an organization must have effective processes for communicating with customers. Have you ever been frustrated as a consumer trying to get a human on the line? This web site has a standard for assessing company phone communication systems, grades 500+ companies, and gives you tricks to help get a human faster. Measuring Sales performance http://www.crmguru.com/features/2002b/0703bt.html A very nice article discussing the challenges of measuring the performance of sales processes. http://www.destinationcrm.com/articles/default.asp?ArticleID=1410 A basic overview of the concepts, big on CRM. I found these in 15 minutes by doing a google search on "measuring sales processes". Think what you could learn if you spent an hour... Other Stuff to make you think... Best Practices www3.best-in-class.com - A wealth of benchmarking reports on many key business processes. Not free but there seems to be some good stuff here. Biz Think http://www.biz-think.blogspot.com/- A nice blog on recent and relevant business news that you should find enlightening and encouraging.
And finally... Lighten up! www.despair.com a site that must be visited
for anyone entrenched in corporate
For more information on these tools and many others that we offer please contact us.
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